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The company's Digital Solutions team, which was established in 2017, is now being expanded. In addition, a data and analytics competence centre is currently being set up in Munich, Germany.
Since early 2018, Rolls-Royce has offered 24/7 support for MTU propulsion systems via customer care centres in Singapore; Novi (Michigan), US; Suzhou, China; Augsburg and Friedrichshafen, Germany.
Rolls-Royce Power Systems said the new Digital Solutions division, as well as the new customer care centres, are part of an initiative to transform its global customer service.
"We intend to deliver an exceptionally high customer-focused improvement in both our services and our products with our new service and digital strategy," said Andreas Schell, CEO of Rolls-Royce Power Systems.
The first digital tools, MTU Go! Act and MTU Go! Manage, are already available for Series 2000 and Series 4000 engines used in mining vehicles.
Connecting up the systems via data loggers will enable both experts and customers to monitor the engines remotely, schedule maintenance work and determine the availability of spare parts, analyse operating data, and derive what action is to be recommended to improve the use and operation of products, the company said.
"Cyber security and data protection have been assigned the highest priority. This is an area where we also benefit from the experience gained in the course of the last 20 years by Rolls-Royce in the aerospace industry," saod Jürgen Winterholler, who leads the Digital Solutions division.
"As a result of the interaction between our new service agreements, new digital tools and the customer care centres, the customer is provided with a complete peace-of-mind package," said Matthias Vogel, executive vice president of service, network and business development of the Power Systems business unit.
"Customers benefit in terms of the reliability, operational efficiency and maximum service life of their propulsion system."
The experts in the customer care centres work together with the Digital Solutions team, while predictive maintenance work is scheduled to ensure that everything runs smoothly.
